Miqra is a subsidiary owned by Tassel and registered under the laws of the Republic of Kenya. In these policies, ‘Miqra’, ‘we’ and ‘us’ refer to Miqra and Tassel as its operator.
Overview
Miqra sells digital works — ebooks, audio, video and other downloadable resources. Nothing is shipped, so there is nothing to post back. This policy explains when a purchase can be refunded and how to ask.
Our refund policy covers purchases of digital works for 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund or replacement.
Because a digital work is delivered immediately, what matters is whether it has been used. Eligibility therefore turns on access, described below.
Eligibility for a refund
To be eligible, the work must be unused and unread within the 30-day window. In practice this means:
- The work has not been substantially downloaded, read, streamed or opened.
- You can show proof of purchase, such as the order number or receipt in your Miqra account.
- You ask within 30 days of the purchase date.
A purchase is not eligible when the work has been substantially accessed, or when the request falls outside the 30-day window.
If a file is faulty, incomplete or does not match its description, tell us. That is handled under Replacements below and does not depend on the unused rule.
How to request a refund
Email support@miqra.si within 30 days of purchase. Include your order number and a short note about the request. We reply using the email address on your Miqra account.
How refunds are processed
We review each request against the eligibility above, then tell you whether it has been approved or declined.
Approved refunds are issued to the original method of payment. Once issued, how quickly the credit appears depends on your payment provider or bank, not on Miqra.
Miqra processes refunds for buyers directly. Where a refund relates to a vendor’s work, it is settled against that vendor’s payout. You do not need to contact the vendor yourself.
Late or missing refunds
If we have approved a refund and it has not appeared, first check your account again. Then contact your payment provider or bank, as they often hold a processing period before posting a credit.
If it still has not arrived after you have checked with them, email support@miqra.si and we will look into it.
Replacements
If a digital file is faulty, incomplete or unreadable, we will provide a working replacement at no extra cost. Report the problem within 30 days of purchase.
Email support@miqra.si with your order number and, if you can, a short description of the problem.
Discounted works
Works bought at a discount are covered by this policy on the same terms as full-price works.
Need help?
Contact support@miqra.si for any question about refunds, replacements, or access to a work you have purchased.
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